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Customer Feedback Questionnaire

Please find attached an up to date copy of the weekly Customer Feedback Questionnaire scores for your property. I have sent you all of the scores I have up to the 31/08/07; this should give you a clearer picture of how your property is performing for summer 2007. These scores are from 72 questionnaires returned. As before we are looking for properties to score above 66 in all areas, anything below needs to be addressed. Below are the score breakdowns and the average figures for your resort and the whole island, so that you have a comparison.

Accommodation: 86, Meals: - , Cleaning: 83, Day Activities: 52, Entertainment: 33. (Score breakdown: 100 Excellent, 66 Good, 33 Average, 1 Poor) Thank you for your help in ensuring that our mutual guests have an excellent holiday, if you require any assistance please do not hesitate to contact me.

Yours sincerely,
Lynn Flannigan
Senior Quality Co-ordinator
Crete & Santorini

Hi Scorpios Beach,
After having returned to UK and reality, we just wanted to say THANK YOU for making our holiday so fantastic. We had such a relaxing time and recharged our batteries for the coming winter here at home. We met people that we will continue to be in contact with and the memories from this last week will never disappear...........

Thanks you to all of you at Scorpios Beach for being so friendly, kind and accommodating during our stay. We were impressed by the atmosphere, the clean and well looked after studios and the lovely pool area. We will never forget the hotel and the beach. The black silky sand will stay with us for a long time. The minibus to Fira and Kamari was brilliant and so easy to catch. Thank you to our driver as well whose club sandwiches we have tried to make at home but they will never ever taste as good as they did when made by him. Thank you for even making them after the kitchen was closed on the day of departure. We appreciated his kindness............

Good luck also to the little new arrival in October. We wish you all the happiness with your new baby. Again, thank you so so much for making our holiday such a memorable one. We will never forget our week at Scorpios Beach. Hopefully we will be back to you and Santorini one day........................

Kind regards,
Ingela and Helene Goransson e-mail: Ingela@goransson.freeserve.co.uk
Room 26 (14/8 - 21/8)

Hi Sousanna,
I just wanted to thank you for all your help in answering any questions I had about the island, the car and the ferry boat tickets. Your help made our trip more enjoyable. The rooms were very nice and clean and the apartments were located at a quiet end of town, the beach we liked the best was the one across the street. The restaurant next door was also very nice.

Our trip to Greece this year was the best. We found that people went out of their way to help us. It had been 5 years since we had been there and we could not believe the changes that have taken place. We plan on visiting Greece again next summer.

Thanks for all your help.
Maria Alexander
e-mail: mariaalexander1@comcast.net